Goautodial Login to Dialer button doesnt work

After I set up Letsencrypt certificate in Goautodial box, pointed Apache and Kamalio to it (edited /etc/httpd/conf.d/ssl.conf and /etc/kamalio/tls.conf respectively), restarted the services with

I tried to log in to dialer but when I clicked Login to Dialer absolutely nothing happens. No error, the button doesnt work so an agent cannot login to dialer.

The solution is to go to Administration -> GOWebRTC Dialer Settings  and in WebRTC Websocket Host/IP set the correct domain you got the certificate for:Goautodial-Login-to-Dialer-button-doesnt-workNow relogin as agent and check.

If no luck the next thing to check is the browser developer’s console!

Right click on the page and choose “Inspect” or “Inspect Element” (depends on browser) and open “Console”.

In my case I had messages like follows:

Goautodial-Login-to-Dialer-cert-name-invalid
By default /var/www/html/php/goCRMAPISettings.php file contains server’s IP so the browser refuses to load the API.
Update the /var/www/html/php/goCRMAPISettings.php file with Gotodial’s server FQDN and relogin:

The error should gone now and you should be able to login to the dialer!

Good luck!

 

Want me to do this for you? Drop me a line: itgalaxyzzz {at} gmail [point] com