Tag: Vicidial

Vicidial Wrong Statistics in realtime report

Vicidial-realtime-report-wrong-data

The symptom is that Vicidial shows incorrect data in Realtime Reports: minutes and seconds are zeros and there are no other colors except for “Agent waiting for call”. To fix this check the following:

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How to Setup WebRTC on ViciDial and enable ViciPhone

Viciphone-WebRTC

This is the complete guide on configuring WebRTC on ViciBox 8 and 9. Upon completing this guide you will have WebRTC and ViciPhone enabled on ViciDial. The WebRTC configuration on ViciDial will consists of four main steps: 1 – setup SSL for the webserver (Apache) 2 – setup TLS in Asterisk built-in webserver 3 – …

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Vicidial backup and restore guide

Vicidial

Suppose you need to migrate or duplicate Vicidial data (campaigns, leads, phones and so on) from one Vicibox server to another. In case two Vicidial boxes of the same versions the process will be simpler. In case the source server has older Vicibox version than the destination one you will have to perform additional steps …

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Vicidial: There is a time synchronization problem with your system, please tell your system administrator

time-synchronization-problem-with-your-system_vicidial

There is a time synchronization problem with your system, please tell your system administrator In case you have this error upon installation or upgrade your Vicibox/Vicidial check the following: Using timedatectl utility make sure server’s timezone is set correctly and server’s date/time is correct. Set proper timezone if needed Check that timezone is correct in …

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Vicidial error: Code Expects Different Schema

Vicidial-warning-code-expects-different-schema

After database dump restoration taken from older Vicibox to the latest Vicibox 9.0.1 I got the following error in Admin -> System Settings section: WARNING: Code expects different schema: 1585 It’s not possible to change or save any setting. The reason is obvious: Vicibox 9 has new and altered tables and functions so you will …

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