ViciBox is worldwide popular callcenter solution. If you want to run ViciBox in virtual machine under Cloudmin you will need to perform a few additional steps to make running because there is no ready-to-go ViciBox image for Cloudmin available.
Tag: Vicidial
Aug 19 2023
Vicidial: How to update phones Server IP in bulk
To simultaneously update Server IP for all phones in ViCiDial, please log in to your MySQL (or PhpMyAdmin, if available) and run the following SQL statements:
|
1 |
update phones set server_ip ='1.1.1.1'; |
where instead of “1.1.1.1” specify your Vicidial Server IP. Check also How to update passwords in bulk in ViciDial
Nov 25 2021
Vicibox 10 missing Certbot files
ViciBox 10 released September 1st, 2021 and you are welcome to try it out, though I encountered troubles generating Letsencrypt certificate as there was no Certbot installed and Certbot configuration files were missing: there was no Certbot files in Vicibox 10. It looks like OpenSuse has broken package at the moment. Install Certbot in OpenSuse …
Aug 15 2021
Vicidial: different carriers for different campaigns
In Vicidial you can have many different campaigns and different carriers for them. Another case is when you want to use one particular carrier for a campaign or few campaigns. Here is how you can configure your Vicidial to use different carriers for different campaigns.
Aug 04 2021
How to update passwords in bulk in ViciDial
To simultaneously update all of the username and phone passwords in ViCiDial, please log in to your MySQL (or PhpMyAdmin, if available) and run the following SQL statements:
|
1 2 3 |
UPDATE phones set pass='Your_Password',conf_secret='Your_Password' where user_level=1; UPDATE vicidial_users set pass='Your_Password',phone_pass='Your_Password' where user_level=1; |
Check also Vicidial: How to update phones Server IP in bulk
Mar 11 2021
Vicidial Wrong Statistics in realtime report
The symptom is that Vicidial shows incorrect data in Realtime Reports: minutes and seconds are zeros and there are no other colors except for “Agent waiting for call”. To fix this check the following:
Mar 02 2021
How to Setup WebRTC on ViciDial and enable ViciPhone
This is the complete guide on configuring WebRTC on ViciBox 8 and 9. Upon completing this guide you will have WebRTC and ViciPhone enabled on ViciDial. The WebRTC configuration on ViciDial will consists of four main steps: 1 – setup SSL for the webserver (Apache) 2 – setup TLS in Asterisk built-in webserver 3 – …
Feb 10 2020
Vicidial backup and restore guide
Suppose you need to migrate or duplicate Vicidial data (campaigns, leads, phones and so on) from one Vicibox server to another. In case two Vicidial boxes of the same versions the process will be simpler. In case the source server has older Vicibox version than the destination one you will have to perform additional steps …
Feb 10 2020
Vicidial: There is a time synchronization problem with your system, please tell your system administrator
There is a time synchronization problem with your system, please tell your system administrator In case you have this error upon installation or upgrade your Vicibox/Vicidial check the following: Using timedatectl utility make sure server’s timezone is set correctly and server’s date/time is correct. Set proper timezone if needed Check that timezone is correct in …
Feb 10 2020
Vicidial error: Code Expects Different Schema
After database dump restoration taken from older Vicibox to the latest Vicibox 9.0.1 I got the following error in Admin -> System Settings section: WARNING: Code expects different schema: 1585 It’s not possible to change or save any setting. The reason is obvious: Vicibox 9 has new and altered tables and functions so you will …
Stay tuned! :)
