How to get Polycom Lync Edition phone logs

Polycom-connecting-Lync-serverFor troubleshooting purposes you might need to get logs from Polycom Lync edition phone like

Polycom CX models: 300, 600, 3000
or
Polycom VVX phone models: 310, 410, 500, 600
Here is how to retrieve logs from Polycom phones:

 

How to Get Logs from Polycom CX phones

  •  If you are signed in on your phone:
    • Press the “Menu” button located at the bottom of the screen.
    • Use the arrow keys on the side of the screen to select the option for “Settings“.
    • Use the arrow keys on the side of the screen to scroll to the bottom option and then select “Remote Log Access“.
    • Follow the instructions on the screen to enable “Remote Log Access
    • The phone will have an alert on screen notifying that you will have remote log access for the next 48 hours (unless if you manually disable it).
  • If you are not signed in:
    • Press the “Menu” button located at the bottom of the screen.
    • Use the arrow keys on the side of the screen to select “Remote Log Access“.
    • Follow the instructions on the screen to enable “Remote Log Access“.
    • The phone will have an alert on screen notifying that you will have remote log access for the next 48 hours (unless if you manually disable it).
  • You will need your phone’s IP address.
    • On the Home screen, select “Menu“,
    • Use the arrow keys on the side of the screen to select “System Information“.
    • You will find the IP address on the 3rd line from the top.
  • Open Internet Explorer (no other internet browser should be used) and in the URL field type ftp://[yourphone’s ip address]
  • You will see something similar to the image below.
  • Right click on both file names and select the option to “save target as”.
  • Save the file and you can now inspect it with text editor

How to Get Logs from Polycom VVX phones

  • Press and hold the buttons 1, 5, and 9
  • If your phone volume is up you will hear 3 quick consecutive beeps.
  • The phone may then attempt to dial 159. This is normal and you may end the call.
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