How to get Polycom Lync Edition phone logs

How to Get Logs from Polycom CX phones

•  If you are signed in on your phone:
  • Press the “Menu” button located at the bottom of the screen.
  • Use the arrow keys on the side of the screen to select the option for “Settings“.
  • Use the arrow keys on the side of the screen to scroll to the bottom option and then select “Remote Log Access“.
  • Follow the instructions on the screen to enable “Remote Log Access“
  • The phone will have an alert on screen notifying that you will have remote log access for the next 48 hours (unless if you manually disable it).
• If you are not signed in:
  • Press the “Menu” button located at the bottom of the screen.
  • Use the arrow keys on the side of the screen to select “Remote Log Access“.
  • Follow the instructions on the screen to enable “Remote Log Access“.
  • The phone will have an alert on screen notifying that you will have remote log access for the next 48 hours (unless if you manually disable it).
• You will need your phone’s IP address.
  • On the Home screen, select “Menu“,
  • Use the arrow keys on the side of the screen to select “System Information“.
  • You will find the IP address on the 3rd line from the top.
• Open Internet Explorer (no other internet browser should be used) and in the URL field type ftp://[yourphone’s ip address]
• You will see something similar to the image below.
  
• Right click on both file names and select the option to “save target as”.
• Save the file and you can now inspect it with text editor

How to Get Logs from Polycom VVX phones

• Press and hold the buttons 1, 5, and 9
• If your phone volume is up you will hear 3 quick consecutive beeps.
• The phone may then attempt to dial 159. This is normal and you may end the call.