For troubleshooting purposes you might need to get logs from Polycom Lync edition phone like Polycom CX models: 300, 600, 3000 or Polycom VVX phone models: 310, 410, 500, 600 Here is how to retrieve logs from Polycom phones:
Tag: Skype for Business
Jun 19 2019
How to find AD Disabled Accounts with Skype for Business Enabled
As you definitely know disabling user in Active Directory won’t disable it in Skype for Business. That’s because Skype for Business uses it’s own AD attributes. So such users will still be visible in Skype for Business Control Panel and in licenses count.
Jun 04 2019
Polycom Cannot download certificate because domain is not accessible
On first sign in Polycom phone cannot download certificate because domain is not accessible and displays the following messages:
Apr 30 2019
How to correctly stop/reboot Skype for Business server
Skype for Business like any other service needs periodic maintenance and that’s when you need to know how to gracefully stop Skype for Business service without losing a quorum. Before stopping Skype for Business service make sure you will have more than 50% of front end servers running.
Oct 09 2018
Display too bright / Saturated colors on Skype for Business, Windows Media Player or PowerPoint
There is an issue when user experiences over saturated video in Skype for Business, Windows Media Player or Powerpoint. In Skype for Business when user is in a meeting and someone shares a screen, it shows on their laptop however the colors are over-saturated making it difficult to read. When this happens, it is only …
Apr 23 2018
SfB Server 2015: Event 57005 Could not find stored procedure ‘XdsQueryCriticalDocumentSignatures’
After applying cumulative update on Skype for Business I noticed the following errors in Event Log: Log Name: Lync Server Source: LS User Store Sync Agent Date: 04/23/2018 11:33:23 Event ID: 57005 Task Category: (1061) Level: Error Keywords: Classic User: N/A Computer: sfbfe01.contoso.com Description: Error encountered pushing data to RtcXds Blob Store
Apr 23 2018
Set owner failed for Database ‘rtcxds’
Installation of Skype for Business database update failed with error “Set owner failed for Database ‘rtcxds’.” Command used to update Skype for Business database:
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Install-CsDatabase -ConfiguredDatabases -SqlServerFqdn sfbsql01.contoso.com -Verbose |
The update script needs SQL user “sa” to be on place so make sure it was not renamed or deleted. In my case it was renamed so I renamed it …
Jan 24 2018
How to get Skype for Business components version
You can get all Skype for Business components versions grouped in a table with the following Powershell cmdlet. Open Skype for Business Management Shell as Administrator on a Front End Server and execute the following cmdlet:
Jan 23 2018
Reset your Skype for Business Conferencing ID and PIN
There are three pieces of information used for establishing a dial-in Skype for Business conference: Conference Dial-in Numbers – used by the conference attendees. Conference ID – used by the conference attendees; each conference organizer has their own ID. Skype for Business Conferencing PIN – used by the conference organizer. Since Skype for Business Phone …
Nov 03 2017
Skype for Business offline messaging
Beginning with build 16.0.6701.1000 Click-to-run of Skype for Business 2016 client, you can now send IM messages to contacts that are offline. Offline IM is a client side feature built into Skype for Business client (2016 C2R build 16.0.6701.1000 or higher) that leverages Exchange Web Services (EWS) to send messages from the Skype for Business …
Stay tuned! :)
